Posted: March 22, 2020

Keeping Distance... Yet Staying Connected

HSN has always believed in the power of relationships – and we believe in that now more than ever. While we all try to navigate keeping a safe distance from one another, we think it’s also important to stay connected. We’re so grateful to have the continued opportunity to be welcomed into your homes, and we’re evolving our broadcast, web and social channels to help support you through this ongoing challenge. While the whole world may be changing, one thing will never change: you’re a part of our family here at HSN. And we want you to know that we’re looking out for all of the members of our family – including our team members, our vendors and guests, our customers and our greater communities.

This situation is evolving rapidly, so our response is evolving rapidly, too. We hope to make this a place where you can always find the most up-to-date information on any changes related to your experience with our brand.

Overall, please know that we’re in close, constant contact with health, government and industry authorities, and we’re carefully following all recommended procedures.

Our Customer Experience

While we’ve temporarily closed all of our retail stores to the public, our broadcast studios and warehouses remain operational. Like other networks and retailers who ship products, we’re continuing to serve our customers. We’ll keep working together with government, community and trade organizations to ensure that we’re always acting in the interests of the common good.

We’re trying to offer more of the products you might need to shop for as this situation unfolds: food, home office items to keep you productive, fitness/wellness products and cleaning items – as well as crafts, garden and other items to enjoy while at home.

When you tune in to our live show, you’ll notice fewer models, as well as greater distance between hosts and guests. We’re taking these measures to limit the number of people in our studios and facilitate social distancing while we continue to connect with you.

Our Team

All team members who can work at home are now working at home, including many members of our customer service team. We’re keeping our distance, but still working together to be there for you.

For team members who need to perform their jobs on-site, including our warehouse and studio production teams, we’re taking every precaution to protect their health and safety. We’ve reduced the number of people on-site to allow for more social distancing; we’ve limited visitors and we are screening all people who come into our sites; and we’ve elevated cleaning protocols in alignment with the recommended protocols from the CDC.

We’re also taking measures to support our team members’ ability to make a living. In addition to offering flexible hours and expanding our work-at-home policy, we’ve made changes to our attendance policies and are offering additional paid time off options to support certain COVID-19 related absences. And we offer a variety of options to support our team’s well-being with our Employee Assistance Program.

Our Community Service

HSN has always been proud to support the brands we work with – both big and small. As this health challenge rapidly becomes an economic challenge as well, we hope to continue to help support our community of vendors and entrepreneurs by giving them a way to stay connected with customers – and creating new ways to support their businesses.

We’re also working to provide you with more content that’s relevant to what’s going on in your lives right now, as well as new opportunities for you to engage with our community. We’re using our airtime to communicate public safety announcements, and we’re generating new ideas to use the power of our broadcast and other platforms to benefit our communities nationwide.

It’s understandable to feel isolated at a time like this, but we take comfort in knowing that we’re stronger when we stick together and act as a community, looking out for the well-being of one another. So, we hope you’ll use this time to safely connect with your friends and family as well find new ways to stay inspired. And remember – even as we keep our distance to stay safe... we’re all in this together.