HSN Honored For Exceptional Customer Service
ST. PETERSBURG, Fla., Jan 12, 2010 /PRNewswire via COMTEX News Network/ — HSN announced today that it has received its highest ever ranking for customer service, according to the Fifth Annual NRF Foundation/American Express Customers’ Choice Survey. The survey of more than 8,000 consumers voted HSN #7 in the top 10 for retail customer service.
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“Customer service is more than a friendly greeting; it’s an attitude that retailers must convey in everything they do,” said Kathy Mance, Vice President, NRF Foundation. “We congratulate HSN on its recognition as one of the top ten retailers for customer service, as selected by thousands of shoppers nationwide.”
HSN has made tremendous progress in the customer service category over the past two years. The company was not ranked in the survey in 2007, rose to a ranking of #16 in 2008 and in 2009 climbed 9 spots to #7 to secure a place in the top 10.
“We have made world class customer service our top priority over the past several years, and it is tremendously encouraging to see that the improvements we are making are resonating with customers,” said Mindy Grossman, CEO of HSN, Inc. “We are committed to providing our customers with exceptional shopping experiences on their terms, whenever and however they want to shop.”